1. Purpose

These Terms and Conditions govern the use of the Hotel Adelaide website, as well as the accommodation bookings made through it.

By using this website or making a booking, the customer declares to have read, understood, and accepted these Terms and Conditions.

2. Bookings

Bookings are subject to hotel availability and will only be considered confirmed after receipt of the corresponding confirmation by email.

Hotel Adelaide reserves the right to refuse or cancel any booking in case of clear error, fraud, or non-compliance with these terms.

3. Rates

Todos os preços apresentados encontram-se expressos em euros (€) e incluem os impostos legalmente aplicáveis, salvo indicação em contrário.

Rates may be changed without prior notice, without affecting bookings already confirmed.

4. Payment

Payment may be made at the time of booking or at check-in, according to the conditions of the selected rate.

The hotel accepts the main electronic payment methods and bank cards.

5. Cancellation Policy

Cancellation conditions vary according to the rate chosen at the time of booking.

Non-refundable rates do not allow changes or refunds of amounts paid.

For flexible rates, cancellations must comply with the deadlines stated in the booking confirmation.

6. Check-in and Check-out

• Check-in: from 2:00 PM.
• Check-out: until 12:00 PM.

Early check-in or late check-out requests are subject to availability and may involve additional costs.

7. Documentation

Under Portuguese law, all guests must present a valid identification document at check-in.

8. Customer Responsibility

Guests agree to use the hotel facilities responsibly, respecting other guests, staff, and the property of Hotel Adelaide.

The customer will be liable for any damage caused during their stay.

9. Non-Smoking Policy

Hotel Adelaide has non-smoking indoor areas.

Failure to comply with this policy may result in additional cleaning or repair costs.

10. Pets

Animals are not permitted.

11. Personal Belongings

Hotel Adelaide is not liable for the loss, theft, or damage of personal items left in rooms or other areas of the hotel, except as provided for under applicable law.

12. Data Protection

Personal data provided will be processed in accordance with the General Data Protection Regulation (GDPR) and Hotel Adelaide's Privacy Policy, and will be used exclusively for booking management, provision of contracted services, and compliance with legal obligations.

13. Changes to the Terms and Conditions

Hotel Adelaide may amend these Terms and Conditions whenever necessary, with changes published on this website.

14. Applicable Law

These Terms and Conditions are governed by Portuguese law.

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In the event of a dispute, the legally designated court will have jurisdiction, without prejudice to recourse to alternative consumer dispute resolution mechanisms, where applicable.

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